Terms and conditions

By browsing and using this website, you agree to comply with and be bound by the following terms and conditions of use. Together with our privacy policy, these terms and conditions govern Oliver Publishing’s relationship with you in relation to this website and its uses.

The terms “Oliver Publishing,” “Oliver's Learning," "us," “we,” and “our” refer to the owner of this website. Our registered office is located at 151 Bloor Street West, Toronto, Ontario, Canada M5S 1S4. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither any third party nor we provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors fully permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
We are not in the business of providing professional legal, financial, accounting, or other services or advice.
This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited, except in accordance with the copyright notice, which forms part of these terms and conditions. Any product owned by Oliver's Learning may not be copied, reproduced, sold, resold, or distributed without the prior written consent of Oliver's Learning.
All registered trademarks reproduced in this website that are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or criminal charges.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They should not be taken to imply that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use is subject to the laws of the province of Ontario, Canada.
The purchase of Oliver's Learning study notes or exam preparation materials do not constitute actual enrolment in the licensing course(s). Instead, our materials are designed to assist you in understanding the content of such courses. If you have not already done so, you must register with the relevant course provider in order to obtain their course materials and write the actual exam. Canadian Securities Course (CSC)®, Conduct and Practices Handbook (CPH)®, Derivatives Fundamentals Course (DFC)®, Wealth Management Essentials (WME)®, and Personal Financial Planner (PFP)® are registered trademarks owned by CSI Global Education Inc. (CSI). Certified Financial Planner (CFP)® is a registered trademark of the Financial Planning Standards Council (FPSC). Neither CSI nor FPSC sponsor, license, or necessarily recommend or endorse these notes and study material for any of their courses. Oliver's Learning is an independent supplier of educational services. Oliver's Learning’s exam-preparation materials and study notes are not necessarily endorsed or sponsored by any other industry organization.
All contents of this website, including either demonstrations or samples of course study-materials or purchased tutorials, multimedia, etc., owned by Oliver's Learning, are subject to copyright. All rights are reserved. No part of these materials, online or in print, may be reproduced or transmitted by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Oliver's Learning.

SurePass™ Terms and Conditions

We will fully refund your Oliver LLQP course registration fee if you follow our SurePass™ Learning Pathway and do not pass your provincial LLQP exams.

To qualify, you must complete the following steps for the module you are attempting:

1. Pass all Chapter Quizzes
2. Pass the Practice Exam
3. Pass the Certification Exam 

1. Upload official evidence from your provincial regulator showing that you have failed the same LLQP module exam three times.
• This evidence must be submitted within five (5) business days of your third failed attempt.
• Note: Failing three different modules does not qualify.
2. Complete a brief online feedback questionnaire to help us improve the learning experience for future students.

The SurePass™ Guarantee applies only to your Oliver LLQP course registration fee. It does not cover provincial exam fees or third-party licensing charges.

The guarantee applies once per student registration.

• The maximum refund is equal to the original amount paid to Oliver.
• It does not multiply based on the number of modules failed.
• Only one refund will be issued per student, regardless of how many modules were attempted or failed.

SpeedPass™ Membership Subscription – Terms and Conditions

The SpeedPass program is offered as a membership subscription. By enrolling in the SpeedPass membership program, you agree to these Terms and Conditions. The initial membership fee provides access to LLQP course materials and related services for 120 days from the purchase date.

A non-refundable $25 administrative fee applies to each new membership activation. This fee covers processing and setup costs and will not be refunded under any circumstances.

After the initial 120-day period, your membership will automatically renew every 30 days at the listed renewal rate, billed in advance. This renewal will continue unless cancelled or terminated.

Where required by law, we will provide advance notice before renewal charges are processed.

Membership access is available only to active members in good standing, which means:

• A valid and up-to-date payment method is on file;
• No cancellations have been initiated and no payments have failed.

If either condition is not met, your membership will terminate and access will be revoked. If a payment fails, access may be restored only after a successful payment.

You may cancel your membership at any time via your account dashboard or by contacting customer support.

• Cancellation ends access immediately and stops future billing.
• No refunds are issued for unused time, except where required by law.
• If you choose to re-enroll later, it will be treated as a new membership activation and the non-refundable $25 administrative fee will apply. Course progress will not be retained.

To maintain your course history and extended access, you may consider upgrading to CorePass or SurePass, which retain your records for up to one year.

Your SpeedPass Online membership provides access to study materials and support for the Life Licence Qualification Program (LLQP). If you do not successfully pass the LLQP exam after using all attempts permitted by the applicable provincial regulator, your SpeedPass Online membership will automatically terminate.

In such cases:

• No refunds will be provided for fees already paid, including the administrative fee.
• To continue preparing for the LLQP exam, you must purchase a new SpeedPass Online package.

By joining, you authorize us to charge your saved payment method for the initial fee and all future renewals.

• It is your responsibility to keep payment information valid and up to date.
• If a payment fails, your membership may be automatically terminated.
• Access is maintained only after a successful payment.

• Membership is for individual use only and is non-transferable.
• Sharing login credentials or content is strictly prohibited and may result in termination without refund.
• Course updates released during your active membership are included at no extra charge.

All payments are final and non-refundable, including for:

• Early cancellations;
• Inactivity (e.g., not logging in);
• Termination due to policy violation or failed payment;
• Termination due to failure of the LLQP exam after all permitted attempts.

Exception: Refunds will be provided if required under applicable Canadian consumer protection laws.

We may update pricing or features with at least 30 days’ notice. Changes take effect on your next billing cycle after notification.

Applicable taxes will be added to membership fees at checkout and reflected on your invoice.

We may update these Terms and Conditions from time to time. You will be notified of material changes in advance, and if you do not agree, you may cancel your membership before the changes take effect. Continued use of the membership after updates indicates your acceptance of the revised terms.

These Terms and Conditions are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes will be resolved in the courts located in Ontario, unless otherwise required by applicable law.

LLQP Course Attempt and Expiry Policy

The following applies to all students enrolled in LLQP courses offered by Oliver Solutions:

Exam Attempt Limit

Each LLQP module allows a maximum of four exam attempts.

1. Regulatory Limit on Exam Attempts
   In accordance with provincial regulatory requirements, failure on a fourth attempt of any individual LLQP module will result in the expiry of your LLQP course.
2. Consequences of Course Expiry
   Once a course has expired, you will no longer have access to the course content, exam results, or course history. All progress toward module completion will be forfeited.
3. Re-Enrollment Requirement
   To continue working toward your LLQP certification after course expiry, you must re-enrol in the LLQP certification course and start anew, completing all required modules again in full.

For Québec residents:

Cancellation and refund rights for educational services are governed by the Consumer Protection Act (Québec), and applicable statutory cancellation rights will apply notwithstanding any other provision of these Terms.

Return Policy

Printed Materials:

If you are dissatisfied with your purchase, you may return it within 10 days for a full refund of the purchase price. Books must be unmarked, in saleable condition, and accompanied by your receipt.

Online Courses:

Any of the following Account Changes will be subject to a $50 Account Change fee:

• Changing from one company to another and adding a course
• Changing from one course to another course
• Changing the language of the course
• Updating a CIPR Number after it has already been registered

Bookstores:

All special orders from bookstores will be subject to standard publishing terms and conditions. If you are a bookstore interested in adding the Oliver’s Learning line of study materials for the financial services industry to your shelves, please contact us at [email protected] for details.

Libraries:

We welcome library orders. Please contact us at [email protected] for details.

Questions?

Please call us at 1-800-238-0377 or (416) 922-9604 or email us at [email protected].