By browsing this website, you acknowledge these Terms. By purchasing a course, creating an account, or subscribing to FlexPass™, you expressly agree to be legally bound by these Terms and Conditions and our Privacy Policy. If you do not agree, you must not complete your purchase or subscription.
The terms “Oliver Publishing,” “Oliver’s Learning,” “Oliver Solutions,” “us,” “we,” and “our” refer to Oliver Publishing Incorporated, located at:
151 Bloor Street West
Toronto, Ontario, Canada M5S 1S4
The term “you” refers to the user, purchaser, or subscriber.
The content of this website is for general information and use only. It is subject to change without notice.
Neither we nor any third party provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is at your own risk. It is your responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
We are not in the business of providing professional legal, financial, accounting, or other professional advice.
For the purposes of these Terms, the Training Program refers to the interactive assessment system forming the LLQP Training Program.
Students may access course materials upon purchase, including instructional materials and prerequisite learning content.
Training Program Activation occurs when a student first engages with the interactive Training Program within the core LLQP course.
For LLQP courses, the twelve (12) month completion period begins upon Training Program Activation.
Interaction with prerequisite assessments outside the core LLQP Training Program does not trigger Training Program Activation and does not begin the twelve (12) month completion period.
To the fullest extent permitted by applicable law, Oliver Publishing’s total aggregate liability arising out of or relating to any course, subscription, or these Terms shall not exceed the total amount paid by you to Oliver Publishing in the twelve (12) months preceding the claim.
We shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, business interruption, or loss of data.
Nothing in these Terms limits liability that cannot be excluded under applicable consumer protection legislation.
This website contains material owned by or licensed to us, including design, layout, appearance, graphics, course materials, multimedia, tutorials, and related content.
Reproduction is prohibited except in accordance with applicable copyright law. No product owned by Oliver’s Learning may be copied, reproduced, sold, resold, distributed, transmitted, shared, screen recorded, or otherwise exploited without prior written consent.
Unauthorized use of this website may give rise to a claim for damages and/or criminal charges.
This website may include links to other websites for convenience. These links do not signify endorsement. We are not responsible for the content of linked websites.
The purchase of Oliver’s Learning study notes or exam preparation materials does not constitute enrollment in any licensing course. Our materials are designed to assist in understanding course content.
You must register directly with the relevant licensing body or course provider to obtain official materials and sit for examinations.
Oliver’s Learning is an independent supplier of educational services and is not sponsored, licensed, or endorsed by any industry organization unless expressly stated.
We will refund your Oliver LLQP course registration fee if you follow the SurePass™ Learning Pathway and do not pass your LLQP provincial licensing exam.
To qualify, you must:
To receive a refund:
The Guarantee:
The SurePass™ Guarantee applies strictly subject to the conditions stated above.
The initial subscription term provides access to LLQP course materials for the duration of the FlexPass™ plan selected at purchase, as displayed at checkout.
Completion of course requirements or certification examinations does not automatically terminate the subscription. FlexPass™ includes access to post-certification exam preparation materials, including provincial exam simulation tools, which students may use after completing the course while preparing to sit their provincial licensing examination. For this reason, the subscription continues unless cancelled by the student.
Students are responsible for cancelling their subscription when access is no longer required. FlexPass™ subscriptions renew automatically until cancelled by the student, and failure to cancel will result in continued renewal charges.
FlexPass™ subscription payments are non-refundable except where required by applicable consumer protection legislation.
After the initial plan term ends, the subscription automatically renews every thirty (30) days at the renewal price displayed at checkout, plus applicable taxes, billed in advance to your saved payment method.
By subscribing, you authorize recurring charges at the disclosed renewal rate unless and until you cancel.
You may cancel at any time before your next billing date to avoid future charges.
You may cancel via your account dashboard or by contacting customer support.
Cancellation:
If a renewal payment attempt fails, renewal will not be processed and access to course materials will be restricted until a valid payment method is provided.
Your enrollment status and course progress will remain preserved for up to one (1) year from Training Program Activation.
No renewal charges will be processed during the access restriction period unless and until you update your payment method and elect to continue your enrollment.
If you choose to update your payment method and continue your enrollment without resetting your stored progress, you may be required to pay renewal fees corresponding to the preservation/continuity period during which your enrollment status and progress were maintained.
Alternatively, you may cancel and begin a new enrollment. In that case, prior progress will not be retained and no continuity fees will apply.
We may permanently delete preserved progress after one (1) year from Training Program Activation.
This refund policy applies only to annual course purchases and does not apply to FlexPass™ subscriptions. FlexPass™ subscriptions are non-refundable except where required by applicable consumer protection legislation.
Annual course purchases may be eligible for a refund if the Training Program has not been activated.
Training Program Activation is defined in the “Course Activation and Completion Period” section of these Terms.
For refund eligibility purposes, engagement with the Training Program within the LLQP course or with any prerequisite interactive assessment within the course platform constitutes course commencement and renders the course non-refundable.
By engaging with any interactive assessment within the course platform, you acknowledge that the course has commenced for refund eligibility purposes and that the refund eligibility conditions described in these Terms apply.
Access to course materials for viewing purposes alone does not constitute Training Program Activation. However, engaging with any interactive assessment within the course platform constitutes course commencement for refund eligibility purposes.
Material changes will be communicated in advance. If you do not agree, you may cancel before the change takes effect. Continued use constitutes acceptance.
Each module allows four attempts. Failure on the fourth attempt results in expiry.
Upon expiry:
Printed books may be returned within 10 days if unmarked and in saleable condition.
Online courses are non-refundable once any interactive assessment within the course platform has been accessed and are non-transferable.
Administrative changes are subject to a $35 fee.
We are not liable for delays or failure due to events beyond our reasonable control.
These Terms are governed by the laws of Ontario and the federal laws of Canada applicable therein.
If any provision is unenforceable, the remainder remains in effect.
If you reside in Quebec:
FlexPass™ is a continuous service contract under the Quebec Consumer Protection Act.
You may cancel at any time using the dashboard or written notice.
Upon cancellation:
Nothing in these Terms limits rights under the Quebec Consumer Protection Act.